FREQUENTLY ASKED QUESTIONS

What are your hours?
Is your office closed on holidays?
What kinds of insurance do you accept?
Do you take Medicaid?
Do you accept cash payment?
Can I pay with my Health Spending Account (HSA)?
Can I get directions to your office?
We’re expecting a baby. What should we do?
When should my child come to the office for a checkup or well visit?
Questions and answers about after hours care.
Questions and answers about weekend hours.

What are our office hours?
Phone lines open at 8 am.
Appointments are scheduled starting at 8:30 am

Monday through Thursday: 8:00 am to 5:00 pm
(We are closed for lunch from 12 pm to 1:00 pm)
Friday: 8:00 am to 1:00 pm
Saturday: Closed
Sunday: Closed

After Hours Emergencies and Questions
Always dial 911 in the event of a medical emergency. Please call our main office number anytime 24 hours a day and follow the prompts for non emergent medical advice.

Poison Control can be reached at 800-222-1222.

Is your office closed on holidays? 
The office closes for major holidays. Holiday closures can be found on our event calendar here. The holiday schedule is subject to change.

What kinds of insurance do you accept? 

Aetna HMO/POS/PPO
Anthem BCBS HMO/POS/PPO
CareSource (MARKETPLACE plans only; NO MEDICAID)
Cigna HMO/POS/PPO
Coventry HMO
First Health PPO
Golden Rule
Healthgram
Health Partners
Humana HMO/POS/PPO
Marketplace Humana POS/PPO (not Marketplace Humana HMO)
Kaiser Permanente (DUAL CHOICE PLANS ONLY)
Meritain
PHCS
Tricare
UMR
United Healthcare (except Navigate, Compass and Core plans)
*Please call to confirm other commercial plans*

*Effective June 1, 2020, AAKP will no longer submit claims to Health Sharing plans such as MediShare, Liberty HealthShare, or Altrua Healthshare. Please call the Billing Specialist at (404) 500-6397 with any questions.

Health sharing plans are not recognized by the state of Georgia as insurance. They are not regulated by the office of the insurance commissioner; and that means they do not offer a defined and consistent benefit. Is well care covered? Is sick care covered? Are vaccines covered? We never know the answer until after the claim is submitted. Many of our patients are getting unexpected bills. And our patients have lots of questions about these bills that honestly, we cannot answer because the benefit was never well defined in the first place.

If you like your health sharing plan and you like being our patient, that is not a problem! We ask that you pay a flat fee at the time of your visit. Then self-file a claim with your health share plan for direct reimbursement. We will provide itemized receipts upon request. We hope you understand that eliminating excessive administrative time processing these convoluted claims will help us keep costs more affordable for all our patients. We want to be your partner in keeping your kids healthy and we are happy to share our knowledge about the ever-changing healthcare environment that all of us navigate.

Do you take Medicaid?
We do not accept Medicaid. Unfortunately if your child has active Medicaid coverage, we cannot accept you as a Self-Pay patient.

Do you accept cash payment? 

Yes, we accept cash payment for services. All self-pay patients are run through the Medicaid verification process. If the patient has active Medicaid, we cannot accept the patient as self-pay.
Can I pay with my Health Spending Account (HSA)?Yes!
We are happy to arrange flexible payment schedules for our cash customers if the need arises. Please call for details.
Please see our “Financial and Billing Policies” under the “About Us” section for our cash patient self-pay rates.

We’re expecting a baby. What should we do?
New parents are welcome to come in for a prenatal visit before the baby is born. The prenatal fee is $50; please fill out the prenatal form if you wish to schedule an appointment. If you have already decided on making AAKP your child’s new physician, please preregister by filling out the Newborn Packet found under the forms tab on our website prior to your due date. Once discharged from the hospital, we like to see newborns 2-3 days later.

When should my child come to the office for a checkup or well visit?
Newborn
In the first 72 hours (unless your baby stayed in the hospital at least 48 hours).
At 2-4 weeks of age.

First Year of Life
2, 4, 6, 9 and 12 months of age.

Second Year of Life
15, 18 and 24 months of age.

Early Childhood
2, 2.5, 3, 4 and 5 years of age.

Early School Years
6, 7, 8, 9, 10 and 11 years of age.
Adolescence and Early Adulthood
12-21 years.

Questions and answers about after hours care. 
Patients calling after hours will be directed to an answering service, who will page the doctor on call.

The following questions and answers will help you understand how the after hours care system works.

Q. How does the answering service help patients?
A. The answering service has multiple phone numbers for both the doctor on call and the backup. The answering service can try paging the doctors on multiple numbers until the patient receives a callback. Our previous call forwarding system could only be programmed with a single phone number.

Q. What if the doctor never calls me back?
A. The answering service will call you back 15 minutes after your call to make sure the doctor has contacted you. If you have not heard from anyone after 20 minutes, you should call the answering service again.

Q. How can I reach the answering service?
A. You may call the main office line at 678-646-0404, wait for the prompt, and then press 2. Or, you can call the answering service directly at 678-646-0205. Note that the contact information for the practice is kept up to date on our webpage here.

Q. Will I need to talk to a nurse before I speak to the doctor?
A. No. At this time, the answering service does not screen the calls in any way. They simply ask for your callback information and page the doctor.

Q. Should I call the answering service in a medical emergency?
A. You should call 911 for any medical emergency. You may want to page the doctor once you’ve checked in to the hospital.

Q. What should I do if I have a problem with the answering service?
A. Call the main office during normal business hours and let us know. Quality patient care is very important to us.

 Q. Why was my MyChart message not addressed after hours/over the weekend?
A. MyChart messages are intended for non-urgent matters. If you need immediate assistance or a response before the next business day, please CALL the office number and leave a message with the answering service.  MyChart messages are not addressed after hours or on weekends/holidays.

Questions and answers about weekend hours. 
All About Kids Pediatrics is closed on weekends.

Q. What should I do if my child is sick on Saturday?
A. As always, the physician is available for urgent questions after hours by contacting our answering service. For emergencies, dial 911.

Since Gwinnett County offers several urgent care alternatives for our parents with sick children, we are closed on weekends. This gives our staff and physicians more time with their families.

Q. Why was my child’s medication not refilled over the weekend?
A.  Medication refills are a vital part of your child’s ongoing care. Knowing our requirements and policy regarding medication refills is valuable information to save future headaches. Please call the office directly to request a medication refill or you may send a request through MyChart as well. Please note that all medication refill requests require 1-2 business days to process and send to the pharmacy. For ADHD, anxiety, and depression medications, please do not wait until you are out of medication to request a refill. We will refill these types of medication up to 1 week before a refill is due.

NOTE: We do not refill controlled substances and most medications for ADHD, depression, and anxiety over the weekend or on holidays when the office is closed. You may send a MyChart request but the request will not be processed until the next business day, and normal refill request rules still apply. We strongly encourage 3-5 days notice on all refill requests, especially controlled substances and medications for ADHD, depression, or anxiety.